Therapy Contract

Please be advised I view each person on an individual basis and will show discretion where I can with regard to missed appointments. However, there do remain boundaries to therapy sessions.

• Therapy sessions are tailored to your unique needs and goals. I use evidence-based therapy models (CBT and EMDR) to treat psychological trauma, anxiety and depression.
• I will attend Clinical Supervision monthly in accordance with my Accreditation with the BABCP to ensure I am delivering good clinical practice.
• The main aim of therapy is to help you overcome challenges and improve your mental well-being. 
• Therapy sessions are 50 minutes. They may occasionally be longer (up to 90 minutes) but this will be planned into your treatment plan in advance to allow you to organise you time. These sessions would not incur any additional cost to you. The session cost would remain as £65.00.
• You can expect me to be online at the appointment time.
• Should I need to cancel an appointment I will inform you as soon as I am able to. This cancelled appointment will incur no cost to you.
• You can contact me between appointments for questions, concerns. However, I am unable to offer an emergency service. Please allow up to 24 hours for a response.
• If you experience any difficulty with your mental health between sessions and you need crisis interventions, please contact your local services. 
• If you do not need crisis support, then please contact your GP. 
• All therapy I provide is on Zoom. You will need a Zoom account, which will incur no cost to you.
• All therapy appointments are to be paid in advance via bank transfer.
• The first time you cancel an appointment within 24 hours you will not be charged for this appointment. However, if this happens again then this appointment is chargeable. In this instance I would not book a further appointment for you until the 2nd missed appointment is paid for as well as the next session up front.
• If you do not attend on time, I will text/telephone you after 5 minutes in case you are having difficulty accessing the Zoom link. If you do not answer and fail to attend the video call after 15 minutes then I will classify this as a missed appointment. If you wish to continue therapy then you will need to pay for this missed appointment as well as the next arranged appointment up front.
• A none attended appointment is one not attended at all with no warning from you.
• If you cancel within 24 hours of the appointment start time there is a charge £30.
• If you cancel with more than 24 hours’ notice, then you will not be charged for this appointment. If you need to cancel a second time with more than 24 hours notice I will also not charge for this. 
• If you cancel a third time regardless of the amount of notice provided I reserve the right to close your referral to me. If you wanted to arrange further appointments these would all need to be paid for on booking in full in advance.

If you wish to attend therapy appointment with me and would like to do this via your insurance agency then please let me know as I am able to provide therapy via insurers. If this is the case the above contract applies along with the following:

• Your insurance Case Manager will require updates from me in line with your initial referral.
• If you do not attend your appointment on time I will telephone you after 5 minutes. If you do not answer this call and then fail to attend the appointment I must inform your insurer and they will be charged for this non-attended appointment.  
• If this is the case, your insurance company may use this as one of your appointments and take this from the original number of sessions. This decision is made by your insurers and not by me.
• If you do not attend a second appointment I will contact your insurers to inform them. They and me then reserve the right to discontinue therapy. 
• If you do not attend an appointment with no warning then this will count towards your total number of sessions and I will charge your insurers for this appointment. Your insurers and I reserve the right to discontinue therapy.

Please see the GDPR information on the website for information relating to information I process, store and destroy in line with this policy.